What does Shortill Consulting Offer?

Hi Everyone, Shortill Consulting is dedicated to build your business with the strongest foundations in order to support and sustain the growth you deserve. With our personalized mentoring of strong support for the business owner, to strategic and targeted analysis of your customer service model, internal operations practices, procedures review, business and operational oversight, with the direct and personalized attention there is no room for failure.

Shortill Consulting gives the strength of big business to the small business owner.

  • Customized and Laser Focused Support for Micro and Mini Small Businesses (0 to ~25 employees).

 

  • Build and strengthen (realign) your business foundations in order to support and sustain growth
    • Training
      • Time Management training.
      • Efficiency and Effectiveness training.
      • Communication Training (Communications Chain – understanding and practicing).
      • Conflict training.
    • Operational practices and procedures
      • Operational efficiency review.
      • Practice and procedural review.
    • Management
      • Creating expectations
        • Handling difficult staff or customers.
      • Know your business
        • What do you do.
        • What and who affects your business.
    • Customer Service
      • Defining who your customer is.
      • Demographic review
        • Business Location (Best Fit).
        • Customer – Ease of Access (How easy is it?).
        • Customer Affordability.
      • Meeting customer expectations (What are they and how to meet them)
        • Customer Satisfaction reviews (input / survey).
    • Product Assessment Review
      • Quality assessment.
      • Return statement review.

 

  • Rectify challenging or conflicting issues
    • Conflict management (Mediation).
    • Expectation Management.

 

  • Mentoring
    • Business oversight of operations
      • Strengthening operational efficiency and effectiveness.
    • Projects and planning.
      • Goal setting and achievements.
        • Reviews and recommendations for timelines and projections.
      • Exit Strategy planning and preparedness.

 

  • Human Resources (HR) strategic alignment
    • Documentation and preparedness
      • Contracts
        • Defining obligations and expectations.
        • Defining roles and responsibilities.
      • Procedural review and refinement.
    • Insurance(s).
    • Strategic planning and organizational structuring.

 

  • Financials
    • Review and Assessment.
    • Forecasting.
    • Planning and projections.

 

  • Franchise preparation and readiness (A culmination of all foundations documented and exercised).
    • Scoring.
    • Report of overall preparedness
      • Strengths / Weaknesses
        • Strengths – positive attributes
        • Weaknesses – shortcomings and gaps.
        • Recommendations.